Terms & Conditions

Delivery

We use the Royal Mail recorded and International signed delivery service for international destinations, Special Delivery Service for next day guaranteed service. Saturday delivery is not always guaranteed although Royal Mail will almost always deliver on Saturday if you normally receive a mail delivery. There are no deliveries on Sunday or UK public holidays. Full details can be found on the Royal Mail website www.royalmail.com

For large orders weighing over two Kilos we use a courier service delivery is within 2-3 days. Please let us know if you require the items to be there within 24 hours.

International deliveries

Due to changes in International shipping charges, orders after 1st January 2021 will be subject to local taxes and duties.

Returns

We want you to be satisfied with all product purchased from Calculatorsdirect.

If you are unhappy with your purchase for any reason you may return it to us within 7 days from the delivery of the product. The item must be returned in its original condition with undamaged packaging for a full refund.To return an item please notifies us in writing of your intention to return within 7 days of receiving the goods. You can email us at at sales@calculatorsdirect.co.uk

We would recommend that you use Recorded Delivery for all returns for your own protection. Please enclose a note stating your order reference, name and address and the reason for return. The return address will be on the Receipt enclosed with the item.

Non Delivery Compensation

We offer full insurance on all orders of £500 or less to destinations in UK and Europe. Separate insurance cover is available for many destinations outside Europe.

If an item is lost or damaged we will replace or refund up to the value of £500. Where an item is lost we can dispatch the replacement to the same address or to an alternative address at your discretion. . Please note that the customer is responsible for providing full and accurate address details and we will not accept liability for items which are improperly addressed.

Guarantee

All the products on the website carry a manufacturer guarantee from the date of the invoice. This does not apply to faults caused by neglect or misuse.

If the product does fail within the guarantee period, our customer services team will arrange for repairs or by return to the manufacturers authorised service agents.

Complaints

We aim to provide the best service possible, in the event you have not received the best service possible please let us know - our contact details are below.

Recycle your old Calculators here!

If you’re buying new calculators/dictionaries, we will recycle your old one for free! Please do not throw electrical equipment (including those items marked with the crossed out wheeled bin symbol) in your bin. This is because:

• Unwanted electrical equipment is the UKs fastest growing type of waste.
• Many electrical items can be repaired or recycled, saving natural resources and the environment.
• If we do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

Unwanted old calculators/dictionaries that need recycling should be returned to us within 28 days of purchasing your new product. The customer is responsible for the postage costs.

If you have any problems do not hesitate to contact us:
Our contact details are

AA Educational Supplies Limited trading as Calculatorsdirect

Tel: 0161 439 5446

Email: sales@calculatorsdirect.co.uk

AA Educational Supplies Limited (trading as Calculatorsdirect.) company number 10651014

302 Bramhall Lane South
Bramhall
Cheshire
SK7 3DL

Vat details

Our VAT number is 273631403